Game Panel / London - Cheltenham Datacenter Outage - Under investigation - Update - fixed

  • Friday, 20th March, 2020
  • 10:48am

Were aware of a network outage that effected our London - Cheltenham datacenter wich caused all dedicated machines / voice servers / game servers and websites located to be unresponsive, this also effected our game panel access 

 

UPDATE 2*

ALL services restored, were awaiting confirmation from the DC so we can issue the all clear and normal operations.

 

 

UPDATE 1*

Engineers had been called to re-splice fiber interconnects at Telehouse London, this work was ment to to be completed by 14:00 GMT, we are awaiting an update from the remote Engineer

 

 

Friday 20th  March

           02:56am First reports of service outage

           03:00  Network Informed and awaiting a response

           08:50  Confirmed partial fix and network connectivity restored

           12:17  Network routing dropped again

           12:22 Network connectivity restored / Intermittant

           12:46 Loss of routing again / intermittant connectivity

 

  we are currently awaiting an RFO to explain what went wrong and when we can expect a complete fix but early reports appear to be human error in London, City (Telehouse)

 

we apologise for the inconvenience and appreciate your patience.

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