Frequently Asked Questions (FAQ)
How do I change my server name?
To change your game server name:
- Stop your server from the control panel.
- Open the Configuration Files section.
- Locate and edit the file that contains your server name.
- Save the changes.
- Start your server again.
How long does activation take after purchase?
- Game servers: Up to 15 minutes
- VPS servers: 15–20 minutes
- Dedicated machines: Up to 24 hours (depending on hardware setup and availability)
How can I configure my server settings?
You can configure your server through the Configuration Files tab in your control panel.
Make sure the server is stopped before making any changes, otherwise they will not apply.
Why does my server show as “Unknown”?
This is usually caused by a temporary control panel update and should resolve automatically after a few minutes.
If the issue persists, please open a support ticket.
How can I switch my game server to another game?
- If supported, use the Switch Game button in the control panel.
- If the option is not available, open a support ticket and the team will assist you.
How can I view my server logs?
Server logs are available via the Log Viewer button in your control panel.
You can:
- Stream logs live
- Download logs for later review
How can I switch my server location?
To change your server location, open a support ticket and specify the desired location. The support team will handle the transfer.
How can I reinstall my server?
- Go to the Actions tab in your control panel.
- Select Reinstall from the dropdown menu.
- Confirm the action and wait for installation to complete.
How can I wipe my server?
If supported by your game, use the Wipe Server button in your control panel.
How can I cluster ARK servers?
ARK servers can be clustered through the support system.
You will need at least two servers on your account to create a cluster.
Why aren’t my configuration changes applying?
Changes made while the server is running will not apply.
Always stop the server before saving configuration changes.
I paid late but my server still shows suspended or terminated
If your server remains suspended or terminated after payment:
- Contact the support team
- Once payment is confirmed, your server can be reactivated or recreated
I press start and my server shows 0 CPU / memory — what can I do?
This is normal. The system runs an offsite cloning process every time you start your server.
- Duration: 30–60 seconds
- Purpose: Backup protection to prevent data loss
I press start, see CPU and memory usage, but the server isn’t online
Some servers take time to fully boot, especially if:
- You have a large world database
- You are running mods or custom maps
Startup time can take 3–10 minutes. Please wait before troubleshooting further.
My server still isn’t online after several minutes
Check the following:
- Is your server fully updated?
- Are you running mods?
- Are all mods updated?
- Did you make any recent changes that could have caused issues?
Try this:
- Revert recent changes (if applicable)
- Stop the server
- Run a Steam update
- Update mods
- Restart the server
If the issue persists, submit a support ticket.
My server is lagging or experiencing micro-stutters
Regular restarts are recommended to maintain performance.
- Suggested: At least twice per day
You can automate this using the Scheduler tab in your control panel.
Need more help?
If you have any questions or need assistance, don’t hesitate to contact the support team through the support system.
