UK DC moves - at risk period - completed

Dear Customers, For those people already moved to our new racks on the Juniper network "185.251.226" IP rangeWe have to tidy up some power leads and network leads, this will be happening Thursday morning starting at 6am GMT 26th Julythere will be a short 10 second outage on network, and those power supply cables affected the boxes will be ... Read More »

24th Jul 2018
New UK DDOS mitigation service Going Live - 19th July - updated - completed

Dear Clients             This is an advanced notification of our new Juniper network DDOS mitigation system is going to be going live tommorrow at some point hopefully we have everything in place first thing in the morning and the swap over of routes will cause minimal downtime, we continue to try and provide the best ... Read More »

19th Jul 2018
UK Network outage 06/07/18 : 17:18

17:18: we first notice that certain vlans have gone offline17:25: we get a ticket in to our UK DC to try and find out whats the reason for outage17:28: it becomes clear that our Core UK router has a PSU error again and has to be rebooted (the failover psu cant cope with both line cards)17:43: vlans start coming back online and normal service is ... Read More »

6th Jul 2018
Dallas advanced outage warning - July 1st though 3rd - completed

Start Date/Time: 1 July 18 / 0900 CDT End Date/Time: 3 July 18 / 0900 CDT Window Length: 48.0 Hour(s) Expected Outage Length: 18-24 Hours Affected Services: All Dallas Located Services Scheduled Facility Migration – Dallas, TX Next month, our team will be performing a migration of all hardware, core infrastructure, and network equipment ... Read More »

10th Jun 2018
Uk Server outage

15:25pm GMT loss of network to the UK  15:30pm - It becomes apparant that weve lost a PSU on the main UK core router and linecards start to flap15:35pm - were left with no option but to power cycle the core router15:45pm - All line cards come back but start flapping againit has become clear that our redundancy (backup) PSU in the core router ... Read More »

17th May 2018
Chicago Scheduled network maintenance - Completed

Start Date/Time: 25 April 18 / 1230 CDTEnd Date/Time:  25 April 18 / 1430 CDTWindow Length: 2.0 Hour(s)Outage Length: 0.2 HoursAffected Services: All Chicago Network Services Scheduled Core Network Maintenance – Chicago, IL   Good afternoon, Our engineers will be performing necessary network maintenance during the above window. ... Read More »

25th Apr 2018
UK Network Outage 13/03/18 - Update - Resolved

12:24 GMT:- Were investigating the cause of a network outage effecting our UK datacenter, more info to follow when we have it.This Effected routing to ALL UK Dedicated servers , and the Game panel, we apologise for this temporary loss of service12:34 GMT:- Routing came back as did the Game panel, nothing back from network at this stageUpdate ... Read More »

13th Mar 2018 | [RESOLVED]

We Apologise for the current downtime being experienced by people using the German TS3 server and service users affected on IP range: There appears to be a hardware fault on this unit, were awaiting a responce/reply from Datacenter staff at the German site for an update, we hope to have services resume as soon as possible, ... Read More »

26th Feb 2018
Germany Maintenance

Hello all,We have just received advice that our German Datacenter will be performing some work on their core routing equipment, this will only affect anyone in our Germany location.-----Window of operation:Start: Thursday, March 1st 2018 @ 1amEnd: Thursday, March 1st 2018 @ 5am As part of the maintenance, we will perform a software update and ... Read More »

20th Feb 2018
NYC Scheduled Core Network Maintenance

Start: 2018-02-07 4AM GMTEnd: 2018-02-07 6AM GMTWindow: 2 hoursOutage: 30 minutesImpacting some of our services in the NEW YORK location only.Our team will be performing installation of new core networking equipment. This equipment will allow us to greatly increase our capacity and improve performance in our NYC location. In addition to increase ... Read More »

4th Feb 2018