Dallas advanced outage warning - July 1st though 3rd

Start Date/Time: 1 July 18 / 0900 CDT End Date/Time: 3 July 18 / 0900 CDT Window Length: 48.0 Hour(s) Expected Outage Length: 18-24 Hours Affected Services: All Dallas Located Services Scheduled Facility Migration – Dallas, TX Next month, our team will be performing a migration of all hardware, core infrastructure, and network equipment to a ... Read More... »

10th Jun 2018
Uk Server outage

15:25pm GMT loss of network to the UK  15:30pm - It becomes apparant that weve lost a PSU on the main UK core router and linecards start to flap15:35pm - were left with no option but to power cycle the core router15:45pm - All line cards come back but start flapping againit has become clear that our redundancy (backup) PSU in the core router is ... Read More... »

17th May 2018
Chicago Scheduled network maintenance - Completed

Start Date/Time: 25 April 18 / 1230 CDTEnd Date/Time:  25 April 18 / 1430 CDTWindow Length: 2.0 Hour(s)Outage Length: 0.2 HoursAffected Services: All Chicago Network Services Scheduled Core Network Maintenance – Chicago, IL   Good afternoon, Our engineers will be performing necessary network maintenance during the above window. This ... Read More... »

25th Apr 2018
UK Network Outage 13/03/18 - Update - Resolved

12:24 GMT:- Were investigating the cause of a network outage effecting our UK datacenter, more info to follow when we have it.This Effected routing to ALL UK Dedicated servers , and the Game panel, we apologise for this temporary loss of service12:34 GMT:- Routing came back as did the Game panel, nothing back from network at this stageUpdate ... Read More... »

13th Mar 2018
de.voice.gamingdeluxe.co.uk | 89.163.135.173 [RESOLVED]

We Apologise for the current downtime being experienced by people using the German TS3 server and service users affected on IP range: 89.163.135.173. There appears to be a hardware fault on this unit, were awaiting a responce/reply from Datacenter staff at the German site for an update, we hope to have services resume as soon as possible, ... Read More... »

26th Feb 2018
Germany Maintenance

Hello all,We have just received advice that our German Datacenter will be performing some work on their core routing equipment, this will only affect anyone in our Germany location.-----Window of operation:Start: Thursday, March 1st 2018 @ 1amEnd: Thursday, March 1st 2018 @ 5am As part of the maintenance, we will perform a software update and ... Read More... »

20th Feb 2018
NYC Scheduled Core Network Maintenance

Start: 2018-02-07 4AM GMTEnd: 2018-02-07 6AM GMTWindow: 2 hoursOutage: 30 minutesImpacting some of our services in the NEW YORK location only.Our team will be performing installation of new core networking equipment. This equipment will allow us to greatly increase our capacity and improve performance in our NYC location. In addition to increase ... Read More... »

4th Feb 2018
NY: Buffalo UPS Emergency maintenance - 02-03-2018

UPS Maintenance Severity: Critical   Please note that all devices located in this zone may be impacted  Time Frame  Start Time: 02-03-2018 8:00 AM  End Time: 02-03-2018 3:00 PM   Description of the problem:  The static bypass switch is inoperable. The static bypass switch is a hardware component which automatically shifts the UPS ... Read More... »

2nd Feb 2018
[COMPLETED] In House Webserver

Hello all,---Diagnostics have been completed, and some maintenance was undertaken. The server appears stable again, but we will continue to monitor, please get in touch if you have any troubles or questions.---We may have uncovered a hard drive issue on our in house webserver, residing on the server named defiant.As a result, we will require to ... Read More... »

8th Jan 2018
Email Tickets

Hello all,Due to a mail server error, some tickets over the past few weeks had not been fully delivered to us, any replies made via the client area were unaffectedToday, we issued a fix, and as a result had a small number of tickets dumped in to the system, as they were dated today, they have been logged as today, even though actual send dates ... Read More... »

4th Jan 2018