UK Outage Friday March 20th - RFO (Reason For Outage) - Fixed/Completed Work

RFO Outage Date: Friday, 20 March 2020 DataCenter Location: Saxon House, Cheltenham Description: We have experienced intermittent connectivity to our router in Telehouse North. During this time our support portal, and our phone system dropped offline, despite being connected via our out-ofband connection. There were two unrelated faults, SSE ... Read More »

25th Mar 2020
Game Panel / London - Cheltenham Datacenter Outage - Under investigation - Update - fixed

Were aware of a network outage that effected our London - Cheltenham datacenter wich caused all dedicated machines / voice servers / game servers and websites located to be unresponsive, this also effected our game panel access    UPDATE 2* ALL services restored, were awaiting confirmation from the DC so we can issue the all clear and normal ... Read More »

20th Mar 2020
High Pings to our UK datacenter effecting VirginMedia users - [closed]

Were currently communicating with upstream providers trying to get some broken nodes/routes fixed for users in the UK using virgin media experiencing high pings, we hope to have normal service shortly   22:14GMT: High pings 150ms to London 23:00GMT: Once we became aware of the issues some level3 routing changes were implimented with no ... Read More »

11th Feb 2020
Steam Services Down - Effecting ALL game servers that rely on steam 5pm UTC - Partially FIXED 6pm UTC

We apologise for the inconvenience, were sure steam will be back online soon:


Some services came back at 6pm UTC, but steam API is still down wich means our workshop installer will not work.

30th Jan 2020
[COMPLETED] Scheduled Maintenance for UK DDOS mitigation systems effecting (UK Cheltenham) 15.11.2019

  Kindly note that we will undertake a mandatory maintenance on the network equipment used for  Anti-DDoS Tunnel #34182 in London Telehouse. This intervention is done in order to upgrade the firmware and will require a network equipment restart. Taking that into consideration, we expect a service disruption of maximum 30 minutes.   We will ... Read More »

12th Nov 2019
[Completed] Scheduled Maintenance for UK DDOS mitigation systems effecting (UK Cheltenham)

We have encountered a rare software issue on one of our network aggregators. The traffic is not affected, but the bug affects the management of the equipment. We are working with our vendor to find a permanent fix. For now the only solution is a firmware upgrade which require a hardware reset that will affect the customers directly connected to ... Read More »

5th Sep 2019
[Completed] Scheduled Downtime Datacenter upgrades effecting (Germany) - EXTENDED

--------------------------------------- Update #1 Due to some incidents the maintenance will be extended 18.09.2019 12:00BST ---------------------------------------   We would like to inform you about a planned maintenance on your server.  The maintenance will take place from 17.09.2019 to 18.09.2019 and will probably last 8 hours. Start ... Read More »

4th Sep 2019
[Completed] Scheduled Downtime Datacenter upgrades effecting (UK - Cheltenham)

Notification of Planned Work Hi, We need to let you know about some maintenance work that will be taking place on our network, as detailed below. Date of Issue 03/09/2019 Planned Work Ref CAL0187827 Planned Work Start (Local UK): 10/09/2019 22:00 Planned Work End (Local UK): 11/09/2019 ... Read More »

3rd Sep 2019
[Completed] LA Network Maintenance scheduled 17th July 2019

Scheduled Network Maintenance - LA Start Date/Time: 17 July 19 / 1200 PST End Date/Time: 17 July 19 / 1400 PST Window Length: 2.0 Hour(s) Outage Length: No anticipated outage Affected Services: LA Network Services Scheduled Core Network Maintenance – LA Our engineers will be performing necessary network maintenance during the above window ... Read More »

9th Jul 2019
Website downtime

Dear Customers   We are working hard to fix issues with the webserver, after some wordpress updates certain plugins are causing instability so we are taking this moment to wipe the slate clean and start fresh to rectify this performance issue. In the meantime we apologise for the inconvenience caused.   You can access your game/voice  ... Read More »

22nd May 2019