[RESOLVED] UK Connection Issues - Virgin fibre issues

Dear Customers----RESOLVED - 2017-11-20 16:54 GMTThe issue was caused by a faulty firmware patch within the Virgin Media network, the circuits stayed up but BGP and CCC sessions were being corrupted, causing them to drop and rebuild, taking 1-2 minutes each time.The hardware has since been updated and the issue appears to be resolved.Thank you for ... Read More... »

20th Nov 2017
FIXED - Slow billing login times

Migration has been completed and issues resolved!---We've encountered a problem with the external host, they have been bought out by a larger company and the consistancy of the hardware needs of our site has fallen short ever sinceand as such we are moving all our external sites to new hardware elsewhere to combat this issue, we appreciate your ... Read More... »

10th Nov 2017
SSD Failure - affecting servers on ip -

Weve discovered a hardware failure of a Data SSD drive in our German Loc, were trying to organise a replacement as fast as possible, we apologise for the loss of service this is out of our control im afraid. We will update as soon as we have more infoUpdate 1:  Box has gone offline to have the new SSD installed, once back we will re-install your ... Read More... »

23rd Aug 2017
25.08.2017 - Maintenance Announcement German LOC / Wartungsankündigung Deutsche loc

Dear valued Customer,   "In the early hours between 3:00 am and 5:00 (German Time Zone) on 25.08.2017 we will perform maintenance on our routers. These types of maintenance tasks are necessary to improve stability of our Root servers and the Dedicated servers. In this case, please expect a short packet loss on Dedicated servers lasting a few ... Read More... »

17th Aug 2017
Hardware fault effecting servers with ip - + - 168

23:00 Update 1: Were investigating a hardware fault effecting two of our machines in the UK, we hope to have normal service as soon as possible once weve diagnosed and replaced any faulty hardware00:48 Update 2: box81.19.216.159The primary HDD has been replaced and the Os is being imaged now, hopefully most peoples data will be safe on the ... Read More... »

31st May 2017
[Update 4] 2017-05-30 UK DC Network Issues

Hello all,---------------------------------------------------------Update 1 - 2017-05-30 5:40pm UK LocalThank you all for your patience and understanding during this time. We have had further information regarding a fix.As of 5:19pm UK time, we're told we should be back online within 30 mins (5:49pm UK local)We're still unsure of the cause, it ... Read More... »

30th May 2017
[Update 1] 2017-05-25 UK Datacenter Outage

Hello all,---------------------------------------------Update 1 - 2017-05-25 18:07 UK TimeNew link net IPs were set up ready for a move to a new connection next week, no conflicts or issues. All configs were written and active.For currently unknown reasons - all routing switched over to this new link net, despite the link being physically and ... Read More... »

25th May 2017
UK Linux Game Servers - Game panel issues

Due to some critical updates rolled out by Microsoft our UK Linux game services controlled by the game panel are experiencing loss of access we sincerely apologise for thisand hope to have a resolution soon.we apologise to those customers affected and thank you for your patience***We have applied a workaround for the time being, a more permanent ... Read More... »

19th May 2017
uk2.voice.gamingdeluxe.co.uk | Mumble Servers

Hello all,Those affected by the issues onuk2.voice.gamingdeluxe.co.uk, we thank you for your patience and understanding.Over the past week stability has been an issue, and whilst it seemed better for the most part of the week, it appears the issues have resumed.Last weekend, we replaced the HDD and reinstalled the machine, it stablised until ... Read More... »

18th May 2017
[Update 2] uk2.voice.gamingdeluxe.co.uk | Mumble Servers

Hello all,We have uncovered a hardware fault on uk2.voice.gamingdeluxe.co.ukWe will reinstall the machine with fresh hardware where required, your TS servers are backed up so will be restored once complete.Apologies for the inconvenience.update #2 - for Mumble Server owners: Please delete/recreate your mumble server connection in your murmur ... Read More... »

2nd May 2017