16th May 2014
[Update 3] Outage 16/05/14
Hello All,
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[Update 1 18/5/14 4.00pm BST (GMT+1)] - Sorry we have not got back to you sooner, the DC are still performing an investigation. We did have this communication back from them though:
"A full RFO will be released tomorrow explaining the outage that we experienced on Friday 16th May 2014."
We will update tomorrow ...
9th Mar 2014
[Update 2] Packet Loss/High Pings/Timeouts
Hello All,
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[Update 1 14.30 GMT] - We are currently routing internet traffic entirely via secondary link. This does mean we have less capacity than normal, and some clients have noted packet loss. Our next update from SSE will be at or before 15.00
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[Update 2 15.40 GMT] - We apologise to customers who have been ...
3rd Mar 2014
[RFO Update] Outage 3rd march 2014
Hi All
[RFO]
From the DC directly:
"At 12:45hrs today we experienced an unplanned loss of power as a result of a fault on Western Power’s network. This fault is continuing to affect us and 67 other customers and is due to be resolved by 21:00hrs tonight. Upon loss of utility power, both A and B power rooms operated as ...
27th Feb 2014
[Update 6 - RFO] Outage 27/02/14
Hello all,
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[Update 1 - 12.45 GMT] The fault has been diagnosed as an amplifier issue off site with the telecoms provider, we are assured it is in hand, however no ETA yet
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[Update 2 - 15.08 GMT] The issue appears to be fixed and services are now coming back online. We will await an RFO report for full details on the ...
