20th Nov 2017
[RESOLVED] UK Connection Issues - Virgin fibre issues
Dear Customers----RESOLVED - 2017-11-20 16:54 GMTThe issue was caused by a faulty firmware patch within the Virgin Media network, the circuits stayed up but BGP and CCC sessions were being corrupted, causing them to drop and rebuild, taking 1-2 minutes each time.The hardware has since been updated and the issue appears to be resolved.Thank you for ...
10th Nov 2017
FIXED - Slow billing login times
Migration has been completed and issues resolved!---We've encountered a problem with the external host, they have been bought out by a larger company and the consistancy of the hardware needs of our site has fallen short ever sinceand as such we are moving all our external sites to new hardware elsewhere to combat this issue, we appreciate your ...
23rd Ag 2017
SSD Failure - affecting servers on ip - 89.163.135.183
Weve discovered a hardware failure of a Data SSD drive in our German Loc, were trying to organise a replacement as fast as possible, we apologise for the loss of service this is out of our control im afraid. We will update as soon as we have more infoUpdate 1: Â Box has gone offline to have the new SSD installed, once back we will re-install ...
17th Ag 2017
25.08.2017 - Maintenance Announcement German LOC / Wartungsankündigung Deutsche loc
Dear valued Customer,
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"In the early hours between 3:00 am and 5:00 (German Time Zone) on 25.08.2017 we will perform maintenance on our routers. These types of maintenance tasks are necessary to improve stability of our Root servers and the Dedicated servers. In this case, please expect a short packet loss on Dedicated servers lasting a ...
