4th Feb 2018

NYC Scheduled Core Network Maintenance

Start: 2018-02-07 4AM GMTEnd: 2018-02-07 6AM GMTWindow: 2 hoursOutage: 30 minutesImpacting some of our services in the NEW YORK location only.Our team will be performing installation of new core networking equipment. This equipment will allow us to greatly increase our capacity and improve performance in our NYC location. In addition to increase ...
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2nd Feb 2018

NY: Buffalo UPS Emergency maintenance - 02-03-2018

UPS Maintenance Severity: Critical   Please note that all devices located in this zone may be impacted  Time Frame  Start Time: 02-03-2018 8:00 AM  End Time: 02-03-2018 3:00 PM   Description of the problem:  The static bypass switch is inoperable. The static bypass switch is a hardware component which automatically ...
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8th Gen 2018

[COMPLETED] In House Webserver

Hello all,---Diagnostics have been completed, and some maintenance was undertaken. The server appears stable again, but we will continue to monitor, please get in touch if you have any troubles or questions.---We may have uncovered a hard drive issue on our in house webserver, residing on the server named defiant.As a result, we will require to ...
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4th Gen 2018

Email Tickets

Hello all,Due to a mail server error, some tickets over the past few weeks had not been fully delivered to us, any replies made via the client area were unaffectedToday, we issued a fix, and as a result had a small number of tickets dumped in to the system, as they were dated today, they have been logged as today, even though actual send dates ...
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